AI Agents to automate your business
Voicebots, chatbots and business process automation. Your AI agents work 24/7, in multiple languages, integrated with your existing tools.
The agentic web: the next revolution
of administrative time can be automated by AI agents. That's time returned to your core business.
your agents work non-stop, no holidays, no fatigue errors. Your clients are served at any hour.
faster than manual processes. Companies equipped with AI agents gain a decisive edge.
Companies deploying AI agents today aren't catching up — they're pulling ahead. The agentic web is the new competitive lever.
Intelligent Voicebots & Chatbots
Far more than a receptionist: your AI agents handle phone reception, customer support, appointment booking, lead qualification, order tracking and follow-ups — automatically and around the clock.
Intelligent Voicebots & Chatbots
Far more than a receptionist: your AI agents handle phone reception, customer support, appointment booking, lead qualification, order tracking and follow-ups — automatically and around the clock.
AI phone reception
An intelligent voice agent answers your calls, qualifies requests and routes callers.
Website chatbot
An AI assistant on your site that answers questions, guides visitors and generates leads.
Automatic booking
Your clients book directly by phone or chat, synced with your calendar.
24/7 customer support
Assistance available day and night, non-stop. Your clients get instant answers.
Multilingual (FR/EN/ES/DE...)
Your AI agents speak multiple languages natively to serve an international clientele.
Tool integration
Connect to your CRM, calendar, database and existing business tools.
Dynamic FAQ
The agent learns from your content and answers frequent questions with precision.
Smart human handoff
Automatic escalation to a human when needed, with full context provided.
Automate your business processes
Intelligent workflows, emails, CRM, reporting — free up time for what truly matters.
Emails & auto-replies
Automatically sort, classify and reply to incoming emails based on your business rules.
CRM & client tracking
Automatic CRM updates, smart follow-ups and personalized tracking.
Invoicing & quotes
Automatic generation of quotes and invoices from your conversations and data.
Reporting & dashboards
Automatic reports and real-time dashboards to steer your business.
Custom workflows
Automations built for YOUR processes, not generic templates.
API integrations
Connect to all your tools: Zapier, Make, Google Workspace, Slack, and more.
An agentic approach
Our solutions are built on a multi-agent architecture: a main agent orchestrates specialized sub-agents that collaborate to accomplish complex tasks — just like a well-organized human team.
How does it work?
The main agent receives the client's request and breaks it down into sub-tasks. Each sub-agent is an expert in its domain: one searches flights, another hotels, another manages the budget. They exchange information in real time and return the consolidated result to the main agent, who responds to the client.
Concrete example: a travel agency
« A client asks: "I want to go to Bali with my family, 10 days, budget €5,000" »
Main Agent
Orchestrator
Receives the request, understands the context (family, budget, destination) and distributes tasks to specialized sub-agents.
Flights Agent
Air search
Searches the best round-trip flights to Bali based on dates, number of passengers and allocated budget.
Accommodation Agent
Hotels & lodging
Finds family-friendly accommodations in Bali, compares prices, checks availability and reviews.
Activities Agent
Excursions & leisure
Suggests family-friendly activities: temples, rice terraces, snorkeling, Balinese cooking classes.
Budget Agent
Financial optimization
Consolidates costs from each sub-agent, optimizes budget allocation and alerts if overspending.
Result: the client receives a complete, optimized trip in seconds — flights, hotel, activities — all within budget, as if they had a dedicated team at their service.
Built with the best AI SDKs
We build your agents with the official Claude (Anthropic) and OpenAI SDKs. No wrappers, no limiting no-code — custom code for maximum performance.
Model choice depends on your use case. We select — or combine — SDKs to achieve the best possible result.
Anthropic
Claude SDK
Advanced reasoning, natural long conversations, fine-grained business context understanding. Ideal for complex voicebots and chatbots.
OpenAI
OpenAI SDK
GPT-4o, Whisper (speech-to-text), TTS (text-to-speech) and embeddings. Perfect for transcription, voice synthesis and multimodal workflows.
Why choose Busony?
A unique expertise combining voice, AI and automation.
Voice & AI expertise
Pioneers of voicebots in France, we master cutting-edge voice and conversational technologies.
Industry configuration
Each agent is configured for YOUR business, with your data, your tone and your processes.
Training included
You are trained to manage and optimize your AI agents. Industry playbook and coaching included.
Ongoing support
Maintenance, updates, continuous optimization and 7/7 support included in the package.
Use cases by sector
At Busony, we don't build chatbots.
We build autonomous digital teams capable of collaborating, deciding and acting within your information system.
AI Agent vs Human Employee: complementarity
AI agents don't replace your teams. They augment them by handling repetitive tasks, so humans can focus on high-value work.
Agent IA
- Available 24/7
- Handles hundreds of requests simultaneously
- Zero fatigue, zero oversight
- Instant process execution
- Real-time data analysis
Human employee
- Empathy and emotional intelligence
- Creativity and novel problem-solving
- Strategic decision-making
- High-level client relationships
- Supervision and agent improvement
Together, the AI agent and the human form a duo more effective than either alone. AI handles volume, humans bring judgment.
Project roadmap
A structured end-to-end approach to deploying your AI agents.
Audit
Analysis of your processes, identification of automatable tasks and potential gains. Mapping of your tool ecosystem.
Agentic design
Multi-agent architecture design: defining roles, communication flows and business rules for each agent.
Deployment
Custom development, integration with your existing tools, rigorous testing and progressive production rollout.
Continuous optimization
Performance monitoring, agent tuning, adding new capabilities and ongoing team support.
AI Agents FAQ
A business AI agent is an autonomous program configured to perform tasks specific to your activity: answering clients, processing emails, updating a CRM, generating quotes. It understands your business context and acts accordingly.
Classic automation follows fixed rules (if X then Y). An AI agent understands context, adapts to unforeseen situations, makes decisions and learns from interactions. It handles complexity where automation reaches its limits.
Yes, within the scope you define. You configure the rules, limits and escalation thresholds. The agent acts autonomously for routine decisions and escalates to a human for sensitive cases.
The agent improves through human feedback, interaction data and configuration adjustments. We regularly optimize its prompts, rules and connections to maximize performance.
Absolutely. Our agents connect simultaneously to your CRM, calendar, email, invoicing tools, Slack, databases and any available API. That's precisely their strength: orchestrating multiple tools in real time.
There's no limit. You can deploy a single agent or a full team of specialized sub-agents. The architecture scales to the size and complexity of your organization.
Yes, that's the principle of the agentic approach. A main agent orchestrates specialized sub-agents (sales, support, admin, invoicing) that collaborate to handle complex requests end-to-end.
Each agent produces detailed logs of its actions. You get a dashboard to track decisions made, tasks executed and performance. Alerts notify you of any anomalies.
Yes. You precisely define what the agent can and cannot do: maximum amounts, authorized action types, scope of intervention. Everything is configurable and modifiable at any time.
Yes. You can configure human-in-the-loop validation points for sensitive actions: sending quotes above a certain amount, responding to complaints, binding decisions.
Yes. Agents can analyze your data (sales, customer behavior, KPIs), identify trends and produce actionable recommendations as reports or automatic alerts.
No. AI agents handle repetitive, low-value tasks to free up time for your teams. Humans remain essential for strategy, creativity and high-level client relationships.
We define clear KPIs together: response time, resolution rate, customer satisfaction, volume handled, savings achieved. A real-time dashboard lets you track these metrics.
Agents are configured with guardrails and escalation thresholds. If an error occurs, the action is logged, an alert is sent and a human can intervene. We then adjust the agent to prevent recurrence.
Yes. In a multi-agent architecture, agents communicate with each other, share information and coordinate their actions. For example, the sales agent passes a qualified lead to the invoicing agent which automatically generates the quote.
Ready to automate your business?
Discover how Busony AI agents can transform your daily operations. Free 30-minute consultation.