Zero missed calls. Zero no-shows. Zero human dispatcher.
Busony designed and built Otoblue from scratch: intelligent voicebot, agentic chatbot and proprietary SmartRouting® algorithm to fully automate pool service management.
The problem
A pool professional manages between 50 and 300 active clients. In season (April–September), they receive dozens of calls per day.
of calls missed during a job never call back — the client is permanently lost.
wasted every week on manual scheduling via Excel and Google Maps.
no-shows due to lack of automatic reminders — a wasted technician hour every time.
The Otoblue solution
Three automation channels, one single ecosystem.
24/7 AI Voicebot
The voicebot answers immediately, understands the request in natural language (appointment booking, emergency, product question), identifies the client's postcode and triggers SmartRouting®. The appointment is confirmed verbally + SMS in under 30 seconds — while the client is still on the phone.
SmartRouting® — < 100ms
The core engine of Otoblue. It does in under 100 milliseconds what a human dispatcher does in 5 to 15 minutes: select the right technician in the right zone with the right slot.
Agentic chatbot on the site
Embeddable widget on any existing website via a simple script tag. The chatbot qualifies the lead (pool type, postcode, reason), books the appointment via SmartRouting® and sends an email confirmation.
Automatic reminder sequences
For each confirmed appointment, Otoblue automatically triggers an SMS/email sequence to eliminate no-shows and prepare technicians.
CRM and client files
Complete intervention history per client. Technical file accessible by the technician from their phone before each visit: pool type, volume, treatment, access codes, reported anomalies.
AI post-call analysis
After each voicebot call: automatic summary, key information extraction (reason, decision, appointment taken), interaction quality score and alerts if an abnormal situation is detected.
Results
of calls answered, even at 10pm on a Sunday
appointments converted thanks to immediate response
saved on administrative management
to dispatch a technician with SmartRouting®
no-shows thanks to automatic reminder sequences
full Otoblue deployment time
Otoblue vs human secretary
| Secretary | Otoblue | |
|---|---|---|
| Availability | Business hours | 24/7 |
| Monthly cost | €1,500–2,500/mo | €44–149/mo |
| Dispatch time | 5–15 min | < 100ms |
| Missed calls | Frequent | 0 |
| No-shows | Manual reminders | Automatic sequences |
| Multilingual | Rarely | FR / EN / ES |
Typical user journey
Jean-Pierre calls his pool technician about cloudy water.
The voicebot answers immediately, greets in natural language.
Jean-Pierre gives his postcode.
SmartRouting® identifies: South Zone, technician Marc (P1), Thursday 9am slot.
"Your appointment is confirmed for Thursday at 9am with Marc."
Confirmation SMS sent to Jean-Pierre.
D-1 reminder email with rescheduling link.
Marc reviews the complete client file on his phone.
Marc arrives prepared, knows the pool's full history.
Tech stack
Questions about this project
Want the same for your business?
30 minutes to tell us about your project. We'll tell you exactly what we can build.