Zero missed calls. Zero no-shows. Zero human dispatcher.
Busony designed and built Otoblue from scratch: intelligent voicebot, agentic chatbot and proprietary SmartRoutingĀ® algorithm to fully automate pool service management.
The problem
A pool professional manages between 50 and 300 active clients. In season (AprilāSeptember), they receive dozens of calls per day.
of calls missed during a job never call back ā the client is permanently lost.
wasted every week on manual scheduling via Excel and Google Maps.
no-shows due to lack of automatic reminders ā a wasted technician hour every time.
The Otoblue solution
Three automation channels, one single ecosystem.
24/7 AI Voicebot
The voicebot answers immediately, understands the request in natural language (appointment booking, emergency, product question), identifies the client's postcode and triggers SmartRoutingĀ®. The appointment is confirmed verbally + SMS in under 30 seconds ā while the client is still on the phone.
SmartRoutingĀ® ā < 100ms
The core engine of Otoblue. It does in under 100 milliseconds what a human dispatcher does in 5 to 15 minutes: select the right technician in the right zone with the right slot.
Agentic chatbot on the site
Embeddable widget on any existing website via a simple script tag. The chatbot qualifies the lead (pool type, postcode, reason), books the appointment via SmartRoutingĀ® and sends an email confirmation.
Automatic reminder sequences
For each confirmed appointment, Otoblue automatically triggers an SMS/email sequence to eliminate no-shows and prepare technicians.
CRM and client files
Complete intervention history per client. Technical file accessible by the technician from their phone before each visit: pool type, volume, treatment, access codes, reported anomalies.
AI post-call analysis
After each voicebot call: automatic summary, key information extraction (reason, decision, appointment taken), interaction quality score and alerts if an abnormal situation is detected.
Results
of calls answered, even at 10pm on a Sunday
appointments converted thanks to immediate response
saved on administrative management
to dispatch a technician with SmartRoutingĀ®
no-shows thanks to automatic reminder sequences
full Otoblue deployment time
Otoblue vs human secretary
| Secretary | Otoblue | |
|---|---|---|
| Availability | Business hours | 24/7 |
| Monthly cost | ā¬1,500ā2,500/mo | ā¬44ā149/mo |
| Dispatch time | 5ā15 min | < 100ms |
| Missed calls | Frequent | 0 |
| No-shows | Manual reminders | Automatic sequences |
| Multilingual | Rarely | FR / EN / ES |
Typical user journey
Jean-Pierre calls his pool technician about cloudy water.
The voicebot answers immediately, greets in natural language.
Jean-Pierre gives his postcode.
SmartRoutingĀ® identifies: South Zone, technician Marc (P1), Thursday 9am slot.
"Your appointment is confirmed for Thursday at 9am with Marc."
Confirmation SMS sent to Jean-Pierre.
D-1 reminder email with rescheduling link.
Marc reviews the complete client file on his phone.
Marc arrives prepared, knows the pool's full history.
Tech stack
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